Theme Refund Policy

Conditions for apply refund:

• Shopify themes are digital products that can be downloaded and cannot be returned. Unfortunately, we do not provide refunds for downloadable products, and we are not obligated by law to offer refunds for them either.
• We sincerely apologize for any inconvenience, but unfortunately, we do not issue refunds for downloadable products, as it is not within our policy or legal obligation.
• We are dedicated to assisting you with theme-related concerns or difficulties you may encounter. Our team is committed to providing comprehensive support and resolving any issues you may be experiencing.

What our support covers:

• Fixing bugs or issues within clean, unaltered theme installations.
• Answering questions about the features of our themes and their settings.
• Assistance in setting up features included with our themes.
• Providing the latest theme versions that you may use for future installations of the same theme without additional cost.

What our support doesn’t cover:

• Theme customization requests that require custom coding (HTML, CSS, or Liquid).
• Changing the layout or design of a theme outside the capabilities of the theme's settings.
• Transferring prior code changes between themes or across theme versions.
• Upgrading themes.
• Bugs or errors caused by custom coding or third-party customizations, such as apps. If you are custom coding, we recommend you create a backup of the theme first. You can use your backup to revert your changes if something goes wrong!
• Unfair use of our services. It is uncommon; however, customers who are taking advantage of our theme support may find their support limited or restricted.

Updates are optional, and changes in design will often be a factor where new code is used to improve the performance, functionality, and stability of themes and the options they carry. Our team cannot assist in making your new theme version look like your old theme version in the event of changes in design.